Step 0 Completed: Account created in the Gardyn app Step 1: Make sure your router has a separated 2.4 GHz frequency band
Your Gardyn Home pairs through a 2.4 GHz band.
Your router may have two frequency bands, 2.4GHz and 5GHz.
If this is the case, make sure the bands are separated (different names and different passwords), so the Gardyn can connect properly to the 2.4GHz band.
If your router is dual-band and you see only one single network in your list of Wi-Fi networks, you may need to review your router settings and separate the 2.4 GHz band by creating a guest network, with a dedicated name and password.
Step 2: Initiate the connection process
Next, let's start the connection process.
If not already done, open the Gardyn Application and log into your account.
Click on the + add device icon.
STEP 3: Check that your Gardyn Home is powered on
Make sure your Gardyn Home is powered on:
- You should see a green light on your power supply.
- The power switch located at the rear of the water tank should be in the ON (-) position.
Tip: it can take a few minutes for your Gardyn Home to run its initiating processes, so it's safer to wait for up to 5 minutes after you switch the power ON to continue with the pairing process.
STEP 4: Connect your mobile device to the Gardyn WiFi hotspot - 4 digits
Next, the system will ask you to enter 4 digits to identify your device and connect to its WiFi hotspot. You will find these 4 digits inside the lid, on the label located in the water filling area. Remove the wooden cap and you’ll see it.
Enter the 4 digits in the app and click “Join”.
Tip: These digits should match the last 4-digits after Gardyn that appear in your mobile phone/tablet's list of available WiFi networks.
PLEASE NOTE: Your pairing device will prompt you with a message asking if you want to join the Gardyn WiFi network because the Gardyn Home does not have internet access. This is perfectly normal and you should proceed by clicking "Join."
TROUBLESHOOTING ERROR MESSAGES: Sometimes there might be messages that pop up that will not allow you to proceed to the next step. Refer to this article for steps on troubleshooting common error messages: Troubleshooting Connection Errors While Pairing
STEP 5: Enter your home 2.4GHz WiFi credentials
At this time your phone/tablet should be connected to the Gardyn device so that the Gardyn App can pass your home WiFi credentials to your Gardyn device.
Enter your Home 2.4GHz WiFi Name and Password and click on “Connect”
TROUBLESHOOTING ERROR MESSAGES: Sometimes there might be messages that pop up that will not allow you to proceed to the next step. Refer to this article for steps on troubleshooting common error messages: Troubleshooting Connection Errors While Pairing
STEP 6: Congrats
Congratulations! Pairing is completed. Now that you have successfully paired your Gardyn you will be prompted to nickname the device. Enter the nickname for your Gardyn and hit Save.
You can always update a device's nickname in Settings once it has been connected to your Gardyn App. After you have typed in the updated nickname for your device, be sure to tap the "Return" button at the bottom right of your keyboard to save it.
If you are repeatedly experiencing an error at the 99% stage, this may indicate a router incompatibility. Contact your router manufacturer to learn more about establishing a separate 2.4 GHz network or consider purchasing a TP-Link AC750 Extender available on Amazon. This is a simple and economical solution screened by our technical team that takes your router and builds two Wi-Fi bands. This does not change or adjust your router in any way but simply allows the Gardyn to connect properly to your 2.4 GHz band. The Gardyn Team is happy to set up a call once this arrives to assist with this installation.
Questions? Reach us at support@mygardyn.com, or chat with us! We're here to help.