This article details common issues met when connecting your mobile device to the Gardyn Hotspot (Step 4 of the pairing process)
After you input the 4 digits during pairing, you may see error messages.
See hereunder different messages you may encounter and the corresponding resolution.
TROUBLESHOOTING: CONNECT WIFI FAILED, PLEASE TRY AGAIN
Due to a very recent Android update, you will sometimes get this error message on an Android device. This can be bypassed by going to your available networks and choosing the Gardyn.
NOTE: You may receive another pop up stating there is not internet access. This is correct and you will always choose the option "YES" or "CONTINUE".
TROUBLESHOOTING: CONNECTED TO A WI-FI OTHER THAN GARDYN
Power your phone off and back on. Then start the pairing process again.
TROUBLE SHOOTING: NO INTERNET ACCESS
Select the option that allows you to stay connected with your Gardyn.