Who, or what, is Kelby?
Every Gardyn membership comes with Kelby, your personal, AI Gardyning assistant. Kelby leverages your Gardyn's advanced sensors and cameras to keep tabs on your plants 24/7, coaching you on their care from Day 1 so you can grow with confidence and enjoy the full Gardyn experience.
What can Kelby help with?
Kelby will send you messages and alerts that typically fall into a few main categories:
- Just-in-time plant coaching, such as when to add plant food, how to pollinate flowers, and when and how to harvest each of your plants.
- Device care, including water level alerts, reminders on when to do a simple clean of your water tank, and notifications if anything looks unusual.
- Membership and special promotions, including when you've gained monthly credits, sales codes, plant portfolio releases and rotations, and notices about membership renewals.
- Inspiration! Whether it's a new blog post, recipe ideas, or fun plant facts, Kelby has a message for every type of Gardyner!
What is Kelby Assist?
Kelby Assist is an app feature that brings you the smartest side of Kelby yet. When you enable Kelby Assist, Kelby will automatically shift your Gardyn's schedules based on your plants' development, optimizing their growth without you lifting a finger. Learn more about Kelby Assist and how to turn it on in your app here!
How do I get Kelby's messages?
Note: Depending on the size of your phone screen, the notification may not be fully displayed. You can view the full content by clicking on the Kelby notification icon in the top right corner of your app's home screen.
Kelby sends you messages through your app and to the email address linked with your Gardyn account. App messages arrive just like text messages from a friend, filled with helpful tips, alerts, and personalized guidance. You can choose if you'd like Kelby to send messages to either or both your phone and email by adjusting your settings in the app.
On your Gardyn app's home screen, at the top right corner, a small red dot will appear when Kelby has something to tell you. Click on the icon to see your messages.
The most critical messages, such as water alerts, are highlighted in red.
Kelby often links resources with each notification so you can get more details on the message's topic or instructions. Whenever you see an arrow next to the message, click it to be redirected to the relevant resource.
You may keep Kelby messages for future reference, or click the “X” on the top right of each message to delete it. The most recent notification will remain displayed on your app's home screen banner, prioritizing a critical notification, until you discard it.
How can I help Kelby?
Keep your cameras on, clean, & unobstructed
Kelby relies on your Gardyn's sensors and cameras to monitor your plants, so make sure you keep both cameras clean and clear of any plants that grow too close. For a glimpse of how Kelby sees your Gardyn, check out your Live View in the app! If you notice your cameras are dirty, you can clean them by wiping them with a microfiber cloth. If you see any plants growing too close to the lights or cameras, simply give them a trim or relocate them on your Gardyn.
If you prefer to turn your cameras off, tap the three-line menu in the top-left corner of your app, select Settings, then toggle your cameras to Off. When your cameras are off, however, please note that Kelby's guidance will be limited to your Gardyn's sensor readings and settings only (water, humidity, light schedule, etc.). Kelby cannot send you personalized plant guidance when your cameras are off.
Follow Kelby's Guidance!
Help Kelby help you. If you receive a message, especially any urgent alerts that require immediate action, we recommend tending to your Gardyn as soon as you can! Whether Kelby is warning you about low water levels that could damage your device or plants, an assembly issue that needs a quick fix, or anything plant health-related, it's best to act sooner rather than later so the issue doesn't persist or worsen.
Questions? Reach us at firstname.lastname@example.org, or chat with us! We're here to help.