If you're experiencing issues with one or both of your Gardyn's lights, don't worry! We've got a few steps you can try to resolve the issue, and we're available for further assistance if needed.
1. First, no matter the issue, reboot your Gardyn
- Flip the power switch on the back of your Gardyn to the OFF (O) position, wait ~30 seconds, then flip it back ON (-).
- Wait 5 minutes to give your Gardyn enough time to power up and reconnect to your WiFi.
- Note that you should not hold down the lid's silver button unless your Gardyn does not reconnect to WiFi on its own following a reboot. You can find the steps here to reconnect your Gardyn to WiFi if needed.
- After 5 minutes, go to your app and check to see if you can tap the Light Tile to turn your lights on/off. Issue not resolved? Continue to Step 2.
2. Match Your Situation to the Troubleshooting Step
Follow the linked troubleshooting step in the table to jump to further instructions.
Issue you're experiencing |
Next Step(s) |
| 1 light is not turning on | Swap light locations > proceed to Step 3 |
| Both lights are not turning on | Unplug/replug light bar wiring > proceed to Step 3 |
| 1 or both lights won't turn off | Unplug/replug light bar wiring > proceed to Step 3 |
| 1 or both lights are blinking/strobing erratically | Unplug/replug light bar wiring > proceed to Step 3 |
| I'm hearing a constant buzzing sound when the lights are not in Boost Mode | Adjust your light schedule to keep the lights in Boost Mode only while also reducing your total light per day to 14 hours |
3. Detach Your Light Bar(s)
- Begin by powering off your Gardyn by flipping the power switch to the off [O] position and unplugging the power supply from your Gardyn's lid and the outlet.
- Remove your Gardyn's upper blades by sliding them out from the top of the light bars and removing the metal bar and center plate that connects them to the columns in the back.
- Depending on your Gardyn generation, removing the metal pieces will involve either removing the silicone plugs or unscrewing them.
- Detach each light bar's lower blades from the lid by pressing in the tab (Gardyn 3.0) or pulling firmly in an upward direction (Gardyn 1.0 & 2.0). For Gardyn 1.0 and 2.0, also disconnect the wiring between the light bars and the lower blades.
- Only need to unplug and replug your light bar wiring? Proceed to Step 4. If the table in Step 2 instructed you to swap your light's positions, continue to Step 5.
4. Replug Light Bar Wiring
If the table in Step 2 indicated you needed to unplug and replug your light bar wiring, you can replug your lights bars now, following the matching video for your device generation:
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- Gardyn 3.0
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- Gardyn 1.0 & 2.0
- On Gardyn 1.0 devices, there will be some visible metal when the USB cables are fully connected.
- On Gardyn 2.0 devices, there should be no visible metal when the USB cables are fully connected.
- Gardyn 1.0 & 2.0
- Reattach the upper blades:
- Turn your Gardyn on by plugging in the power supply to an outlet and the back of your Gardyn's lid, then flipping the power switch to the on [I] position.
- Wait up to 5 minutes for your device to reboot and reconnect to your WiFi and the app.
- After 5 minutes, go to your app and check to see if you can tap the Light Tile to turn your lights on/off.
- If your issue is not resolved once your device is fully back online, please reach out to us so we can further assist you.
5. Swap Light Bar Locations
Following the matching video for your device generation, reconnect your lights in the opposite locations, the left light on the right location and the right light on the left location. Take a photo of each connection in case you need to reach out following these steps:
- Gardyn 3.0
- Gardyn 1.0 & 2.0
- On Gardyn 1.0 devices, there will be some visible metal when the USB cables are fully connected.
- On Gardyn 2.0 devices, there should be no visible metal when the USB cables are fully connected.
USB cable that controls the cameras (left) and red and black wires that control the lights (right)
- Reattach the upper blades:
- Turn your Gardyn on by plugging in the power supply to an outlet and the back of your Gardyn's lid, then flipping the power switch to the on [I] position.
- Wait up to 5 minutes for your device to reboot and reconnect to your WiFi and the app.
- After 5 minutes, go to your app and check to see if you can tap the Light Tile to turn your lights on/off.
- If your issue is not resolved once your device is fully back online, please reach out to us so we can further assist you.
Still experiencing issues?
Please contact us so we can help you as soon as possible. For the fastest response, fill out this form so that one of our Support Agents can assist you.
Alternatively, you can contact support@mygardyn.com or chat with us in the app or website, though the resolution may be slower if you do not use the form above. If you do not submit the form, we kindly ask you to send us photos of the connections along with which generation of Gardyn you have (1.0, 2.0, or 3.0) and a brief description of the troubleshooting steps you completed and their results.
We're here to help!