If your temperature and humidity sensor is not displaying any data, your device might need a reboot. Please give this power reboot a try and let us know if that doesn't resolve the issue. Below are steps on how to re-boot your device:
Reboot your Gardyn
- Switching off your device using the main switch at the rear of the water tank (position O).
- Switch it back on (position I).
- Wait 5 minutes for the system to fully reboot. Then, you should then be able to use it normally. It should automatically reconnect to your internet within this time frame.
- Check the app to confirm you can see the home screen, which means your Gardyn is online. It will appear as displayed below:
5. Check the lights.
Note that your lights may still be off after successfully completing these steps.
Your Gardyn is set up to resume the light schedule during the next time block set in your app. To speed up this process, simply tap on the yellow icon to turn the lights on and then tap it again to put it back in schedule mode.
*Please note that you should never need to hold down the silver button unless your network changes or the troubleshooting steps instruct you to do so. By pressing the silver button, you will erase all stored credentials in your Gardyn and you would have to reconnect your Gardyn to WiFi.
Still Facing an Issue?
If you've completed the steps above and you're still experiencing issues with your Gardyn's temperature and humidity sensor, please reach out to us so we can help you resolve the issue as soon as possible.
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For the fastest response, please fill out this form so that one of our Support Agents can assist you.
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Alternatively, you can reach out to support@mygardyn.com or chat with us in the app or on the website, though the response may be slower than the form, above.
We're here to help!