If water is leaking from your Gardyn's column modules or yPods and there are no signs of damage to the column, here are some steps to help identify the cause and stop the leak.
Check Assembly Basics
Leaking can happen when some aspect of the assembly is slightly off. Here are some assembly basics you can check:
The Irrigation Hose
Make sure the irrigation hose is not causing interference with the yPod being able to seat properly. When you pull the yPod out, it should look like this:
Below is an example of a water hose incorrectly installed.
The yCube Position
The yCube should be seated all the way down on the yPod, as shown below:
Shift the yPods around your Gardyn
If both of the hose installation and yPod seating appear to be correct, try shifting the yPods around your Gardyn to see if the leak remains in that same location or if it follows the yPod.
Check Leaves and Roots
When you have mature plants, water can be drawn up through the root system and the leaves, causing water to drip from the leaves.
Roots can also clog the columns and cause the water to divert improperly, so you will want to check the columns to make sure they are clear of roots. Learn more about managing your plants' roots in this article: Plant Root Care
Is Your Gardyn Due for a Deep Clean?
If your Gardyn is due for a deep clean, mineral calcifications from plant food can cause small seams in the columns for the water to escape through. In addition to our standard recommendation to Change the Water every month, Deep Cleaning the Gardyn every 6 months will keep your Gardyn growing optimally.
If after completing these troubleshooting steps you are not able to identify and stop the leak, please reach out to firstname.lastname@example.org for additional assistance or chat with us Monday to Saturday (10:00 am-5:00 pm EST).