If you open your app and notice that your water level values appear to be incorrect, there are a few things you can do to resolve this.
Some common reasons why you might be experiencing this:
- This is the first time you set up your Gardyn. This is completely normal and after an hour, you should see the water level displaying accurately.
- You just topped off your tank or did a tank refresh . Just give the Gardyn about an hour for the water level readings to catch up.
- The Gardyn is not connected to your home internet
- You recently re-paired your Gardyn to your home internet after being offline for several days
Each of these scenarios are normal and will resolve on its own after about an hour.
What to do if the levels remain incorrect
If an hour has passed and you still observe incorrect values, you will want to dry the sensor and wipe it clean with a cloth. When you top off the tank, the backsplash may get onto the sensor, causing it to read incorrectly. Debris from plant food can also get stuck to the sensor over time, leading to the same issue.
You will need to gain access to the underneath of your lid. Don't worry! We have an article that will help you do this: Gaining Access Under your Lid
The picture below demonstrates where you can locate the water level sensor:
If you have completed the steps above and your Gardyn is still experiencing difficulties with water levels, could you please fill out the form REPORT A PROBLEM? Once you submit the form one of the Support Agents will get back to you within 6 business hours.
Alternatively, feel free to reach out to email@example.com or chat with us Monday-Saturday from 10am-5pm ET. We kindly ask you to send us an explanation of what you experienced and the steps that you have already completed.