If you open your app and notice that your water level values appear incorrect, there are a few scenarios to remember.
Common Reasons for incorrect Water Level Displays
- This is the first time you set up your Gardyn. This is completely normal and after an hour, you should see the water level displaying accurately.
- You just topped off your tank or did a tank refresh. Give your Gardyn about an hour for the water level readings to catch up.
- The Gardyn is not connected to your home internet.
- You recently re-paired your Gardyn to your home internet after being offline for several days.
Each of these scenarios are normal and will resolve on its own after about an hour.
What to do if the levels remain incorrect and/or you do not fit into the above scenarios:
If an hour has passed and you still observe incorrect values, you will need to dry your water sensor and wipe it clean with a cloth. This is because, when you top off your tank, the backsplash could hit the sensor, causing it to read incorrectly. Debris from plant food can also get stuck to the sensor over time, leading to the same issue.
Once your lid is open, locate the water sensor, as shown in the photo below:
Gently wipe your water sensor with a clean and dry cloth. If you see plant food residue on it, feel free to use a damp cloth to clean it first, just be sure to dry it when you're done.
Empty the water tank before replacing the lid back on to it, and then reboot the device. Your Gardyn should re-pair to WiFi on its own, but if it doesn't, you can re-pair it following the steps in this article.
After the device is back online, wait at least 30 minutes for the water level sensor to register a new reading with the empty tank. Then, refill your tank with dissolved plant food and water, following our tank refresh guidance.
Check on your water level in the app after allowing an hour to pass to see your updated water level display.
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