Gardyn members enjoy many unique benefits, including eligibility for our yCube, Strawberry, and Microgreens seed pad replacement policies.
yCube Replacement Policy
For Gardyn members, we are happy to replace any yCubes that do not germinate after 28 days.
Members can reach out to Gardyn Support at firstname.lastname@example.org, or chat with us in the app or on the website, to provide the name of the yCubes that did not germinate and request their replacement credits. These credits will be added to your account balance and can be redeemed along with your one free shipment per month.
Strawberry Replacement Policy
- Be a member
- Prepare Strawberries according to our Strawberry Arrival Guide, and place them on your Gardyn within 48 hours after their arrival. You Gardyn must have plant food and not be in Germination Mode.
- See no leaves develop after 14 days since you placed the Strawberries on your Gardyn while maintaining regular waterings and at least 14 hours of light daily.
- Provide photos to our Customer Support Team documenting your Strawberries without new leaves, including photos of where the base of the plant meets the rockwool, and of the roots beneath the rockwool.
Microgreens Seed Pad Replacement Policy
To qualify for our Microgreens seed pad replacement policy, you must:
Be a member
Use the Nursery and all Microgreen Kit components according to our recommendations to germinate the seed pad
Provide photos to our Customer Support Team documenting your unsprouted seed pad(s)
Have no sprouts or almost no sprouts at the end of Day 10 of germination
To initiate a seed pad replacement, please get in touch with us and send your photos to email@example.com, or chat with us in the app or on the website.
Questions? Reach us at firstname.lastname@example.org, or chat with us! We're here to help.