If your plants have stopped receiving water from your Gardyn's automatic water pump, follow the troubleshooting steps in this article. You should not remove the bamboo top from the Gardyn's lid. This will damage the seal and void the warranty.
1. Make A Diagnosis: Manually Turn On The Pump & Observe
- Tap the blue/water tile in your app to manually turn on the pump
Note: You may get a pop-up about holding off on hydration. Select "Turn On" to engage the pump. The water tile should update to show Water ON.
- Wait up to a minute to hear the water running through the columns.
Note: The watering works by pumping the water from the tank through the pump hoses connected to the hoses at the bottom of the column. The water flows to the top of the column, trickling down to the tank. You can gently pull out the yPods to check the water flow and ensure that the water is getting to all yPods.
- If you hear the pump engaging or feel its vibrations through the white plastic pump holder or on the lid, but water is not flowing to all the yPods, click here for your next steps.
- If you do not hear or feel the pump engaging, continue to Step 2 below.
2. Troubleshoot Your Pump Issue
Reboot and Reconnect your Device
- Switch off [O] your device using the main switch at the rear of the water tank.
- Wait a few seconds, then switch it back ON [-].
- Wait 10 minutes before using the app to allow the system to fully reboot.
- Open your Gardyn App, tap the three-line menu in the upper left corner, then "My profile", and "Reconnect" at the bottom of the screen. Follow the onscreen steps of the pairing sequence.
- Once you complete the pairing sequence, test again if the pump responds to you tapping the blue/water tile in the app.
- No response? Move the pump up and down 3-4 times using the pump holder. Sometimes, air can get inside the pump if the tank's water level gets too low, which can help remove the air.
If the pump does not engage after 5 minutes, continue to the next section.
Check the Connection of the Pump Under the Lid
1. Begin by disassembling your Gardyn so you can access the underside of your lid.
2. Follow the black and red wires to where they go into the lid with a white foam insert beneath them; remove the foam insert.
The photo below depicts the pump connection on the Gardyn 1.0 and 2.0. If you're disconnecting a pump on Gardyn 3.0, you can find instructions in the video below.
If you're disconnecting a pump on Gardyn 3.0, watch this video with instructions:
3. Gently pull the red and black wiring out of the plastic housing, being careful not to detach the white connectors while doing so. Once out, gently tug on the wires from both directions to ensure the connectors are snug when attached.
4. Now, you'll disconnect the pump wiring. Begin by slipping the foam back into place while the connectors are out. Then, holding the white connector nearest the lid's plastic housing with one hand, use your other hand to disconnect the two white connectors of the pump wiring.
3. Take pictures of the following for our Support team:
- All irrigation hose connections to the blue splitter
- Both sides of each of the white pump connectors
Send the photos to firstname.lastname@example.org when you complete all the steps if troubleshooting does not resolve the watering issue.
4. Reattach the pump connectors:
- Ensure the wire colors are aligned from black to black, red to red, and then push them together to reconnect.
- Remove the foam plug.
- Put the white connectors back into the lid.
- Put back the foam insert.
If you have completed the steps above and your Gardyn's watering issue is not fixed, please fill out this form or reach us by email at email@example.com or by chatting with us on the app/website. Our Support Team will get back to you within 6 business hours. Please explain what you experienced, the steps you've already completed, and your photos.
While you wait to resolve your watering issue, you can follow these steps to water your plants without the automatic pump: Watering your Gardyn by Hand.
Questions? Reach us at firstname.lastname@example.org, or chat with us! We're here to help.