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Troubleshooting the Lighting Schedule

  • Updated

If your Gardyn's lighting is not matching the settings in your Gardyn app, follow these steps to resolve the issue. 

If you are only trying to adjust the lighting schedule or lighting intensity, find help here.

1. Check the Time Zone setting in your Gardyn app

  • Tap the three-line menu in the upper-left corner of your app's home screen, select "Settings", then "Time Zone".

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  • Check that your selected Time Zone is correct. If you need to make a change, scroll through the menu of options, then tap "Confirm" to save your changes. If your lights follow your expected schedule over the next day, you're all set! If not, continue to Step 2. 

Settings_Timezone_copy.png

2. Force-close your Gardyn app

Steps for iPhone X and later:

  • From the Home Screen, swipe the screen from the bottom and pause in the middle of the screen.

  • Swipe right or left to find the Gardyn app preview window.

  • Swipe up on the app's preview to close the Gardyn app. 

Steps for Android:

  • Open the Settings app 

  • Scroll the list and tap Apps, Applications, or Manage apps, depending on the phone model.

  • (optional) On certain devices like Samsung, tap Application Manager.

  • Scroll the list to find the Gardyn app to force quit.

  • Tap FORCE STOP.

3. Delete and re-install your Gardyn app

You must ensure the app has been fully deleted, and not just closed or removed (hidden) from your mobile device's home screen, for this step to be impactful.

4. Reboot your Gardyn

  • Switch your Gardyn OFF [O] using the main power switch at the rear of the water tank. Let it sit powered off for 10 seconds.

  • Switch your Gardyn back ON [I].

  • Wait 5 minutes for the system to fully reboot before using the app.

  • If your Gardyn does not reconnect to WiFi on its own, you can re-pair it. Find tips on this here!

  • Once your Gardyn is paired, observe for 1-2 days whether the lights operate as they should according to the schedule in your app.
    • If their glow matches your settings, congrats! You're all done troubleshooting.
    • If your lights still do not behave as you expect according to the schedule in your app, continue to Step 5.

5. Re-pair your Device

  • Tap the three-line menu in the upper-left corner of your app's home screen, select "My Profile", then "Reconnect".

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  • Continue to follow the prompts in the app, or get help here!
  • Once your Gardyn is paired, observe for 1-2 days whether the lights operate as they should according to the schedule in your app.
    • If their glow matches your settings, congrats! You're all done troubleshooting.
    • If your lights still do not behave as you expect according to the schedule in your app, continue to Step 6.

6. Test the Lights

It's time to investigate more closely how your Gardyn is responding to the actions in your app.

  • Within view of your Gardyn, open the app and tap the yellow Light Tile on the home screen.

home_screen_light_tile.png

  • Now observe - what happens?
    • Do the lights turn on or off with each tap? If so, continue to Step 7.
    • If the lights do not respond to the app and you have already re-paired your device, please reach out to support@mygardyn.com for further assistance.

Please note that tapping the Light Tile will turn your lights on or off until their next scheduled setting.

7. Edit the light schedule

If you need help with learning how to edit your light schedule, click here. When you're ready, edit your light schedule for the current day as follows. 

    • Create a time block for the lights to go on into Boost mode 10 minutes in the future for a total of 5 minutes.
      • Example with using 5:00 PM as a reference: set the lights to turn on in Boost mode at 5:10 and then off at 5:15.
    • Create a new time block for the lights to be in "ON" Mode for 5 minutes
      • Example 5:20-5:25
    • Once both of these scheduled time blocks have passed, try to command the lights to turn on manually through the app by tapping the yellow Light Tile once again. Then continue to Step 8.

home_screen_light_tile.png

8. Check the Outcome

  • If the lights followed your new schedule, you can set your schedule back to its previous settings. To keep things simple, go to your schedule for tomorrow and then copy it. 
  • If the lights did not follow your new schedule, and you have already completed all other steps in this article, please reach out to us at support@mygardyn.com for further assistance. 

Questions? Reach us at support@mygardyn.com, or chat with us. We're here to help!

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